Cut first-response time and deflect routine tickets without hiring: production-grade AI support agents that work inside your helpdesk, with a human in the loop where it counts.
Classify, prioritise, and route incoming tickets to the right queue or agent automatically.
Draft grounded replies from your knowledge base for an agent to approve, or auto-send for low-risk categories.
Resolve repeat questions before they reach a human, with accurate answers pulled from your own docs.
When a human takes over, they get a clean summary and the full history, no starting from scratch.
Support agents are one kind of AI agent we develop. See also AI sales agents and our cost guide. For a tool comparison, read our guide to the best AI agents for ecommerce support.
An AI customer support agent triages incoming tickets, drafts first responses, retrieves answers from your knowledge base, and resolves or deflects routine questions, escalating anything that needs judgment to a human. It works inside your existing helpdesk rather than replacing it.
We build on the tools you already use (Zendesk, Intercom, Freshdesk, HelpScout, and email), connecting to your knowledge base and order or account systems so the agent answers with real context, not guesses.
That is your choice. We design human-in-the-loop by default: the agent drafts, a person approves, and you widen its autonomy for low-risk categories as you build trust. High-stakes conversations always route to a human.
Accuracy comes from grounding the agent in your own content and adding evaluation, logging, and guardrails, not from the model alone. We ship with an evaluation suite so you can measure resolution quality and catch regressions before customers do.
Tell us your ticket volume and helpdesk. We'll scope an agent and quote a fixed price.
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