We strive to maintain 99.9% uptime for all hosted applications and services. This excludes scheduled maintenance windows, which are communicated in advance.
Scheduled maintenance is typically performed during low-traffic hours and is communicated at least 48 hours in advance. Emergency maintenance may be performed with minimal notice when necessary to address critical security or stability issues.
Service credits or remedies for SLA violations are determined on a case-by-case basis and are outlined in individual service agreements.
For questions about our Service Level Agreement or to discuss custom SLA terms for enterprise clients, please contact us at hello@codestreaks.com.